1. Products

Return requests are allowed within the displayed claim window, with reason and evidence where required.

2. Services

A dispute can be opened within the allowed period after service completion status.

3. Dispute workflow

• Case opening.
• Evidence collection.
• Internal mediation.
• Logged decision.

4. Refund

Refund may be full or partial based on responsibility and verification. Timing depends on payment channel.

5. Payout hold

Seller/provider payout may be temporarily held during active dispute review.

6. Abuse and fraud

Fake statements, forged evidence, or repeated abuse may lead to account suspension.